Quality & Recognition

                  

When you visit Marshall, your health depends on Marshall’s commitment to quality care. We’re routinely recognized in the top tier of hospitals in California, and we’re always striving to improve. Our patients and their families also speak up, routinely sending in notes of thanks and praise for the amazing care they received. We’ve selected a few to share below.

Honor Roll

First, how we rate according to various organizations that objectively evaluate healthcare quality.

  • American Heart Association Stroke Gold Plus (2015)
  • Baby Friendly Certified in 2015 from the World Health Organization and UNICEF, for breastfeeding advocacy
  • CALNOC (Collaborative Alliance for Nursing Outcomes) Sustained Excellence Award for Best Performance:
    • Reduction of Falls (2013)
    • Reduction of Total Facility Infections (2013)
  • CALNOC Performance Excellence Awards: 
    • Prevention of Hospital Acquired Infections (2014), Prevention of Injury Falls (2014), Prevention of Hospital Acquired Pressure Ulcers 2+ (2015)
    • Reduction of Total Facility Infections (2013)
  • The Center for Medicare and Medicaid Services (CMS) awarded Marshall Hospital four out of a possible five stars in the agency’s inaugural Overall Hospital Quality Star Ratings (2016). Marshall placed above the national average in patient experience, effectiveness of care and safety of care.
  • Healthgrades rates Marshall a 5-Star Recipient:
    • Colorectal Surgeries (2015-2017)
    • Total Knee Replacement (2015-2017)
    • Treatment of Heart Attack (2016)
    • Treatment of Heart Failure (2015-2017)
    • Treatment of Stroke (2015-2017)
    • Treatment of Pneumonia 13 years in a row (2005-2017)
    • Treatment of Pulmonary Embolism
    • Treatment of Sepsis five years in a row (2013-2017)
  • Healthgrades gave Marshall its Pulmonary Care Excellence Award (2015-2017). It also rates Marshall in its Top 10% Nationwide for: 
    • Overall Pulmonary Services (2015-2017)
    • Critical Care 4 years in a row (2013-2016)
  • The Joint Commission awarded Marshall its Certificate of Distinction for Advanced Certification as a Primary Stroke Center (2013, 2014, 2015)
  • US Department of Health And Human Services: Silver Recognition National Hospital Organ Donation Campaign (2015)
  • The Institute for Medical Quality, a subsidiary of the California Medical Association, awarded Marshall the 2007 Samuel R. Sherman, MD award for linkage of Continuing Medical Education and Performance Improvement, demonstrated by Marshall’s breast cancer and stroke programs.
  • Marshall's Cancer Program is accredited by the American College of Surgeons - Committee on Cancer.
  • Marshall's Level III Trauma Center is verified by the American College of Surgeons - Committee on Trauma.

Patient Testimonials

Awards provide evidence of the quality care we provide; hearing from our patients about their experiences means even more. Here are a few selected comments from our patients and their families about the care they received at Marshall Medical Center:

  • "The nurses, doctors, dietary staff and all of Marshall Medical Center were wonderful. This is a hospital staffed with angels, who are so caring for both patient and family. They took loving care of my husband of 62-years and went beyond the extra mile of caregivers. He was on palliative care for seven days and all your loving hands cared for him. God bless you all."
  • "Unfortunately, I’ve had four surgeries in the past two years. Fortunately, they have all been at Marshall and I love the staff. It’s almost like you have to pass a niceness test to work here!"
  • "The Community Health Library is wonderful and the people there are so kind and helpful to me. I had many questions about the issues I have. I learned so much about the condition, so I can make more informed choices. I feel so fortunate that I live in a community that has a medical library staffed by such wonderful people." (NOTE: The Community Health Library is located at 3581 Palmer Dr. Ste. 101 in Cameron Park).
  • "My wife and I were very pleased by the expert, professional and friendly care she received during her stay. Your staff sets a high standard for other hospitals to follow."
  • "I attended a diabetes class and the instructor was great. She tells you how it is, but doesn’t talk down to you. She never makes you feel your questions are dumb, and she answers them completely. She’s also very understanding and eager to work with you. I’ve found all of Marshall’s staff in each department has been wonderful. You hire the best."