MARSHALL RECEIVES NATIONAL AWARD FOR
OUTSTANDING PATIENT EXPERIENCE FROM HEALTHGRADES
May 8, 2018 — Marshall Medical Center announced today that it has
achieved the Healthgrades 2018 Outstanding Patient Experience Award™.
This distinction recognizes Marshall Medical Center among the top 10 percent
of hospitals nationwide for patient experience, according to Healthgrades,
the leading online resource for comprehensive information about physicians
and hospitals. Marshall is only one of two hospitals in the area to have
received this award. “We are very honored to have been recognized
by Healthgrades for the exceptional patient care we give to our community,”
said Cynthia Rice, VP, Clinical Nursing Division.
Healthgrades evaluated hospital performance by applying a scoring methodology
to ten patient experience measures, using data collected from a 32-question
patient experience survey of the hospital’s own patients. The survey
questions focus on patients’ perspectives of their care in the hospital.
The topics of these questions ranged from cleanliness and noise levels
in patient rooms to factors such as pain management and responsiveness
to patients’ needs. The measures also include whether a patient
would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility
requirements for consideration, which includes clinical performance thresholds
in addition to a minimum of 100 survey responses. Nationally, almost 3,000
hospitals met those requirements with 439 hospitals outperforming their
peers—based on their patients’ responses—to achieve
this distinction. Marshall Medical Center’s performance places it
among the top 10 percent in the nation.
“Every employee and health care provider at Marshall contributes
to the overall patient experience and this award celebrates the success
of their ‘patient first’ philosophy,” added Rice. “In
fact, it's part of our mission statement."
“Patient experience surveys offer important insights about hospitals
and their commitment to providing patients with outstanding experience,
and furthermore, consumers value that information when making care decisions,”
said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Hospitals
that have received the Healthgrades 2018 Outstanding Patient Experience
Award have received high marks from their most important stakeholders—the
Marshall Medical Center is an independent, nonprofit community healthcare
provider located in the heart of the Sierra Foothills. Marshall Medical
Center includes Marshall Hospital, a fully accredited acute care facility
with 125 beds in Placerville; several outpatient facilities in Cameron
Park, El Dorado Hills and Georgetown; and many community health and education
programs. Marshall has over 200 licensed practitioners and over 1,500
employees providing quality healthcare services to over 180,000 residents
of El Dorado County.