Marshall Medical Center’s Emergency Department has been recognized
with a 2020 Guardian of Excellence Award® by Press Ganey, a national
health care performance improvement organization. The Guardian of Excellence
Award recognizes top-performing health care organizations that have achieved
the 95th percentile or above for performance in Patient Experience.
“This award represents an important recognition from Press Ganey,
the healthcare industry’s leader in measuring, understanding, and
improving the delivery of care. The providers and staff in Marshall’s
Emergency Department work hard each day and night to ensure our patients
have a positive experience receiving care,” said Siri Nelson, President
and CEO, Marshall Medical Center.
“The ER staff are sympathetic, compassionate individuals and it shows,”
says Scott Hall, RN, Assistant Director in the Emergency Department. “These
traits are important especially as emotions run high during emergency
situations.” When it comes to patient experience, the ER has a committee
to ensure patients are seen, treated and discharged as quickly and as
safely as possible. “The committee monitors patient encounters for
improvement; it’s this scrutiny that allows us to make changes to
improve,” says Scott.