Quality and Patient Safety
HCAHPS Data
Hospitals differ in the quality of care and services they provide to patients.
HCAHPS star ratings provide a snapshot of the 11 measures of patient experience
of care on Hospital Compare. In addition, the HCAHPS summary star rating
combines all 11 HCAHPS star ratings into a single, comprehensive metric.
Click here to view Marshall's results.
Infection Control
According to the Agency of Healthcare Research and Quality, a division
of US Department of Health and Human Services, there's been a tremendous
decrease in Hospital Acquired Infections (HAIs) the first part of the
decade, a 17% decrease to 121 per thousand patient days. To put Marshall
in comparison, over just the last two and a half years we have decreased
34%, going from an annual cumulative rate of 3.8 per thousand patient
days to 2.5 per thousand patient days, significantly lower than the nationwide
average. This is amazing work by our housekeeping, nursing, clinical staff
and providers to accomplish this drastic decrease in HAIs for our patients.
Nationally Recognized Stroke Care
Marshall’s stroke team is nationally recognized as a 5-star facility
by hospital consumer ratings organizations.
In order to be certified as a Primary Stroke Center by the Joint Commission,
we must have in place specific, time-sensitive guidelines and process
for treatment of possible stroke patients and pass an intense survey by
Joint Commission inspectors. Marshall earned certification in 2013 before
repeating the honor – which the Joint Commission awards every other
year – in both 2015 and 2017. We take a great deal of care to ensure
all our processes meet or exceed requirements for care.
Other National Recognition
Marshall has been recognized nationally by several third party organizations,
ranking us among the top hospitals in the country.
Click here to view some of them.
Quality Transparency Dashboard
To better track and provide transparency on our patient data, Marshall
Medical Center is posting the following
dashboard provided by the Patient Safety Movement, Hospital Quality Institute and
the California Hospital Association. Our goal is to pursue and achieve
patient safety for all.
