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Video Visits

Connect with your care team through a MyChart video visit

Using your smartphone or tablet, the Marshall MyChart app brings the care team to you with convenient video visits.


You can use your smartphone or tablet to consult with your provider for:

  • Discussing symptoms
  • Pre- and post-procedure care
  • Mental health follow-ups and psychology related services
  • Diabetes management, pharmacy consultations and reconciliations
  • Oncology follow-ups

Making a video visit appointment

  • Call your Marshall Medical provider's office or message them from Marshall MyChart
  • You will need a Marshall MyChart account. If you need to sign up for an account, your provider’s office can provide you with an activation code.
  • Create your account using your computer or download the Marshall MyChart app from the Apple or or Google app stores. Use the activation code to login and create your own user ID and password.
  • Your provider will schedule a video visit and an appointment will appear on your account.

How to begin your video visit

Once you have the Marshall MyChart app and your video visit appointment appears in the Appointments tab, follow the steps below to complete your video visit.

video visit instructions on smart phoneStep 1: Using your smartphone or tablet, log into your Marshall MyChart mobile app 10-15 minutes before your appointment.

Step 2: Press the Appointments icon

Step 3: Select the scheduled Video Visit appointment

Step 4: Select Test Video (if prompted, allow access to the camera and microphone)

Step 5: Press Begin Visit to connect your video call. It may take up to 20 seconds for the camera screen to activate. Rotate your screen horizontally for the landscape view

If this is your first video visit, click “allow access to the microphone and camera” from the pop-up message.

For questions or access support, call (530) 626-2620.

Helpful Tips for Video Visit Appointments

  • Make sure you have a strong and secure Wi-Fi connection.
  • Find a setting where you can talk freely and avoid distractions during your visit.
  • Be sure to eliminate all background noises.
  • Choose a well-lit area, so your doctor can see you. Avoid sitting in front of windows.
  • Use your camera to show your care team medications, rashes or wounds.
  • Be prepared with a list of questions to ask your care team.