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Video Visits

Chat with your care team - anytime, anywhere


The Marshall MyChart app brings the care team to you with convenient video visits.
Click here for instructions.

You can use your smartphone or tablet for:

  • Cold and flu symptoms
  • Pre- and post-procedure care
  • Mental health follow-ups and psychology related services
  • Diabetes management, pharmacy consultations and reconciliations
  • Oncology follow-ups

What You Should Do to Prepare For Your Visit

To make a video visit appointment

  • First, confirm that your Marshall Medical provider offers video visits and has upcoming availability. You can either call their office, or message them from the Marshall MyChart app if you already use them.
  • If you don’t already have a Marshall MyChart account, request access to it from your provider’s office, and they will provide you with an activation code. Then download the app using the instructions on this page, below. Use the activation code to login and create your own user ID and password.
  • If your provider participates in video visits and is available for one, they will schedule a video visit in the Appointments tab of your Marshall MyChart account. An appointment reminder is sent.
  • Before your video visit, make sure you have a strong and secure Wi-Fi or cellular connection.

Don't have the Marshall MyChart app?

Video visits are completed using either the Marshall MyChart mobile app. To begin using the Marshall MyChart app, search and download from the App Store or Google Play Store. Once downloaded, open the app and accept the end-user license agreement, to create a user account or sign in with your Epic MyChart® username and password.

How to begin your video visit

Once you have the Marshall MyChart app and your video visit appointment appears in the Appointments tab, follow the steps below to complete your video visit.

video visit instructions on smart phoneStep 1: Five to 10 minutes before your appointment, log in to the Marshall MyChart mobile app and press the Appointments icon.

Step 2: Press the scheduled Video Visit appointment slot.

Step 3: Press Begin Visit to connect your video call. It may take up to 20 seconds for the camera screen to activate. Rotate your screen horizontally for the landscape view

If this is your first video visit, click “allow access to the microphone and camera” from the pop-up message.

For questions or access support, call (530) 626-2620.

Helpful Tips And Tricks For Video Visit Appointments

  • Make sure you have a strong and secure Wi-Fi connection. A 4G or LTE connection works, however you may experience interruptions due to a weak signal
  • Find a setting where you can talk freely and avoid distractions during your visit
  • Be sure to eliminate all background noises and mute TVs and music
  • Choose a well-lit area, so your doctor can see you. Avoid shaded areas, sitting in front of windows or behind shiny backgrounds as they can reflect light
  • Use your camera to show your care team medications, rashes or wounds
  • Be prepared with a list of questions to ask your care team