Open Accessibility Menu

Help Paying Your Bill

Marshall is committed to serving the members of our community. We want to make sure that you are given every opportunity to apply for any financial assistance, including charity care, for which you may be eligible.

Eligibility for Charity Care / Discount Payment

You may be eligible for financial assistance if you submit the necessary documentation and either: (1) your family income is below 450% of the current Federal Poverty Guidelines (See current Poverty Guidelines Table below); or (2) you individually or your family has high medical costs. You would have high medical costs if your individual or your family annual out-of-pocket costs exceed 10% of yours or your family gross income and essential living expenses in the prior 12 months. The specific level of assistance you may be eligible for will depend on your particular family income level.

The table below will help you understand where you might fall within the Federal Poverty Guidelines:

2024 Poverty Guidelines for the 48 Contiguous States and the District of Columbia

Persons in family household

Poverty Guidelines

















For families/households with more than 8 persons,
add $5,380 for each additional person.

Federal Poverty Guidelines
link to the U.S. Department of Health &
Human Services webpage

How to Apply for Financial Assistance

You can apply in different ways:

If you need assistance with completing the application, or have any questions about our Financial Assistance Program, please contact our Financial Counselors at 530-626-2618. Spanish-speaking Financial Counselors are also available. Spanish translations of the Financial Assistance Policy and application, the Debt Collection Practices, and this Summary are also available.

How Financial Assistance Could Impact Your Bill

If you qualify for Financial Assistance, the expenses related to the services you received could be significantly reduced or eliminated. Also, you will not be charged more than the amount generally billed to individuals with insurance coverage for emergency or other medically necessary services. This program does not apply to professional services you may receive with the exception of emergency medical care provided by the emergency physicians at Marshall.

Below are examples of the possible charges associated with an emergency room visit and the potential discounts available to eligible individuals under this program:

Example: Emergency Room Visit













Example: Possible discounts (dependent on meeting qualification criteria)



(from example above)


(must meet qualifications)

Financial Assistance Level III



Financial Assistance Level II



Financial Assistance Level I



Complete Charity



All discount examples are based on the
exact charges listed above. Qualifications under any of these
programs require meeting guidelines established for each program.

Financial Assistance Policy

Read our Financial Assistance Policy in English or Spanish.

Read our Financial Assistance Summary in English or Spanish.

Collection Practices

If you have qualified for Financial Assistance or have negotiated a payment plan and you are reasonably cooperating with us in settling an outstanding bill, we will not knowingly send or assign your bill to an outside collection agency.

If you have not yet qualified for Financial Assistance but have an application pending, Marshall shall not assign your bill to an outside collection agency until your application has received a final determination.

Marshall shall not assign your bill to an outside collection agency until at least 180 days have passed from the date of your first billing statement. Click here to review Marshall's Debt Collection Policy.

Hospital Bill Complaint Program

The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you

were wrongly denied financial assistance. you may file a complaint with the Hospital Bill Complaint Program. Go to for more information and to file a complaint.

Note: Authority cited: Section 127010, Health and Safety Code. Reference: Section 127410. Health and Safety Code.

Visit us in person at Main Admitting, 1100 Marshall Way, Placerville