Help Paying Your Bill
Marshall is committed to serving the members of our community. We want to make sure that you are given every opportunity to apply for any Discount Payment and Charity Care Program for which you may be eligible.
There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information.
Discount Payment and Charity Care Program
Marshall is committed to providing Discount Payment and Charity Care Services to Financially Qualified Patients. Marshall determines a patient’s Discount Payment and Charity Care eligibility based on: (1) the patient’s income; (2) the services rendered; (3) the availability of other coverage/insurance; and (4) whether the patient has incurred High Medical Costs. To view the U.S. federal poverty guidelines used to determine financial eligibility, visit the Poverty Guidelines.
How to Apply for Discount Payment and Charity Care Program
You can apply in different ways:
- Apply online through MyChart
- Download the application from our website.
- Request a paper application be sent via mail by calling 530-626-2618.
If you need assistance completing the application or have any questions about our Discount Payment and Charity Care Program, please contact our Financial Counselors at 530-626-2618. Language translations of the Discount Payment and Charity Care Policy and application, Debt Collection Practices, and this Summary are also available. Our team is happy to assist you and help ensure you have access to the information and resources you need.
How Financial Assistance Could Impact Your Bill
If you qualify for Discount Payment and Charity Care Policy, the expenses related to the services you received could be significantly reduced or eliminated. Also, you will not be charged more than the amount generally billed to individuals with insurance coverage for emergency or other medically necessary services. The Discount Payment and Charity Program individual providers, practice groups or any other entities that are providing emergency or Medical Necessary care in the hospital will bill and make discounts based on their services separately and do not qualify under Marshall's Discount Payment and Charity Care policy.
Below are examples of the possible charges associated with an emergency room visit and the potential discounts available to eligible individuals under this program:
Example: Emergency Room Visit
Example: Possible discounts (dependent on meeting qualification criteria)
Discount Payment and Charity Care policy
Read our Discount Payment and Charity Care Policy in English or Spanish.
Read our Discount Payment and Charity Care Summary in English or Spanish.
If you need assistance or have questions about our Discount Payment and Charity Care Program or Discount Payment and Charity Discount Notice, please contact our Financial Counselors at 530-626-2618. Translated versions of the Discount Payment and Charity Care Policy and related program materials are available upon request. Our team is committed to helping you access the information and resources you need and will be happy to assist you throughout the process.
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
