I've been going to the infusion unit for the past 3 or so weeks-with who knows how much longer to go-and I have to say the staff is nothing short of amazing! I've been taught to think that everyone has a sign on their chest that says "Make Me Feel Important"-these people do, and then some. No matter how busy and stressed out they are, they ALWAYS have a genuine smile on their faces and they are always checking with their patients to see if there's anything they can do. They not only infuse the liquid medication, they also infuse confidence, respect and so much more. Tia, Ahnalinn, Charlie, and all of them (I've met so many that I cannot remember all their names)-I feel like there is nothing they cannot do! If there is a Hall of Fame for medical personnel, they would be in on the first ballot.
- Antony H.
/ PLACERVILLE, CA
Nurse Danna, who works within Dr. Ernst psychiatry office in Cameron Park, Ca, is absolutely amazing. She is SO therapeutic in hectic situations. I have had many conversations with her trying to figure out appointment times and prescription refills that would work with my very hectic student schedule. She has been the one person easing my chaos. She really is kind on a level that is hard to find these days and I appreciate her so much. Danna is a gold individual especially working in a mental health office. She deserves to be recognized for her excellence.
- Leah A.
/ Cameron Park, CA
On September 6th I had my gallbladder removed by Dr. Lussenden. He and his surgical team were amazing! I wasn't nervous because each of them took the time to go over everything that would be happening to me. They kept me laughing, and calm. When i woke up up My nurse Jason was so nice, he didn't rush me to wake up and was so kind when my stomach didn't agree with the motion of moving my bed to recovery. A day that should've made me nervous and scared was turned into a calm experience.
- Jasmine R
/ Folsom, CA
Recent treatment for kidney stones
On going kidney stone issues led me back to Marshall to undergo shockwave surgery last week. All through the out patient procedure, I was met with compassionate and expert hospital personal. Beginning with the receptionist, to the pre-op nurse Jillian, the operating room nurse Jeff, the anesthesiologist Dr. Kerr, the post-op nurse Willow, and the recovery nurse Teresa, all were comforting and sensitive to my needs. My urologist, Dr. Montorello, and the shockwave treatment expert were professional, thorough, and respectful . Dr. Montorello has a direct, yet calm manner that readily puts one at ease. An emergency situation in 2017 for kidney stones at Marshall, with Dr. Montorello, was equally as professional and committed to my well being. Thank you for your dedication to high quality care that keeps humanity at its core!
- Penny L B
/ Somerset, CA
We are walking though some very difficult moments with an aging grandma. The Staff in the ER have been amazing in providing loving high quality care for grandma. Wendy R was compassionate and kind when grandma was ranting and raving and lashing out against the family and ER staff. Eileen A, Jill L, Dr Oliaro and the security staff were sweet and gentle when we returned a few weeks later with a broken hip. We really appreciate knowing that we have a incredible place to bring grandma when a higher level of care is needed. We love the respect that is given when grandma is acting out, we know she would be mortified if she had any idea how she was acting. Thank you for all the love and care not only given to grandma but to the tired family as well. We are blessed to have you in our community.
- Danielle V
/ Placerville, CA
"My experience with ED was very good. Assessment, x-rays, diagnosis, prognosis and prescription moved along very rapidly. I was on my way home by 2:30 pm. All staff was mindful and gentle with my injury (fractured ankle). The P.Ac was pleasant and thorough."
- Kathie J
/ Camino, CA
ER Fast track is wonderful
We came to the ER for a very non emergent issue. We had the blessing of having Lisa and Wendy in triage. They were so kind to my son, who was the patient. Our wait time was great and we were able to be seen by fast track. The very best part of our visit was the Fast track staff!!! NP Katrina and nurse Shelly were EXCEPTIONAL!!!! My son had poison oak on his face in his ear and in his groin. The care he received was wow worthy. They were educational and kind. The empathy and privacy shown to my teen son I will never forget. They empowered him in allowing him to make choices about his health care. I want to give a HUGE thank you to nurse Shelly and NP Katrina. You two are the very reason that Marshall in as exceptional as it is. We will never forget your kind professionalism. What an asset you are to Marshall and this community.
Thank you from our family!
- D Varozza
/ Placerville, CA
Supportive, informative and caring
My mother recently passed away at the ICU unit at Marshall's. I can't say enough positive things about the quality of her care and the support and comfort the nurses and all the staff provided her and our family. The ICU lead doctor, Dr. Tirumala, and the nursing staff during her weeklong ordeal were informative and supportive to our family, and worked to provide our mother comfort and dignity during this very difficult time. I can't list all the nurses, but David was remarkably supportive and gentle for the majority of her time, and Jody was a comfort to her and the family as she passed away. We are very thankful for their help to us all during this very difficult time.
In addition to the ICU department, all doctors and staff from the ER (physician, Dr. Randhawa) and her surgeon, Dr. Thayer, provided excellent care, support, and comfort.
- Nancy W
/ Cameron Park, CA
My husband and I had a FANTASTIC experience at Marshall Birth Center. First, we decided to take a tour of the facility before our baby was born - when you go in, you’re greeted by a friendly admin staff. The center has spacious, private rooms with a pull out bed for your significant other to sleep in, a huge jetted tub to relax in (as much as you can) during labor, access to some basic food items (my hubby appreciated this), birthing and peanut balls to help assist with labor, and most importantly, the BEST nursing staff ever. We had to come in several times before the birth of our baby to do some NSTs to make sure our babe was doing ok, so we had the chance to meet a lot of staff and see a lot of the different things they do for a mom when she comes to the hospital. Melissa and Haley were the NST nurses we saw, and they were friendly and eased our concerns when we didn’t know what was going on. When it came time for the big event to happen, we checked in for an early induction and were cared for by Kristy, Mariam, Rachel, and Peyton. I don’t know if I could say enough good things about these 4 wonderful ladies. They made my 32 hour labor seem like a piece of cake- in fact, they had me laughing and joking most of the time (even between pushes). Not only were they extremely informative and kept me knowing what was going, but they comforted me when they could see I was stressed or in pain and they truly made it a pleasant experience. I would be friends with each of them outside of this experience, and I actually miss them now that I am not in the hospital! Not only did they completely cater to my needs and emotions, but they also really eased my husband’s mind and made this a “fun” and less stressful event for him as well, which helped me relax. My doctors, Dr. Cherry and Dr. Tobin-Williams were also wonderful; kept me informed of my options for pain managements and were friendly and familiar faces (since I had seen both of them while pregnant). Ariel, the anesthesiologist, was friendly and professional, and came in a day later to check on me and baby to make sure everything was going ok, which was very appreciated. Our two pediatricians, Dr. Rendla and Dr. Christiansen, were great with our baby, very informative, and both my husband and I feel incredibly comfortable with either of them treating our baby for the next several years of his childhood. Nanci, Katie, and Sharon were our postpartum nurses and were also very informative about what to expect when taking baby home (they all swaddled like pros!) and made sure our stay was as comfortable as possible. Jamie and Christine, were our two amazing lactation consultants. Jamie was SO sweet and helpful in the hospital, showing me how to get the proper latch, talking me through proper diet for someone in my situation (breastfeeding with PCOS), and she checked up on us before we left to make sure we had everything figured out. Christine called to check up a few days later to make sure everything was still going well and ask if I had any questions, and was so friendly and nice- I know that if I ever have any concerns, I can call them without any fear of judgement or being embarrassed. Also wanted to mention how appreciative we were for the friendly interactions with Lisa and Jessica, charge nurses, and the housekeeping staff (I didn’t catch their names) who brought my meals, took out garbages, and made sure we had enough clean linens and pillows. The smallest things made a huge difference. Thank you very much to everyone Marshall Birth Center!
- Kim K
/ Placerville, CA
Excellent hip replacement experience!
My experience from initial evaluation to currently 1 week post-operative has been nothing less than amazing. Dr. Beamer and P.A. Barocio at the Marshall Orthopedic and Sports Center in El Dorado Hills, CA found severe damage to my right hip joint and recommended surgery. Having experienced several surgical procedures in several different hospitals in past years I was less than enthused. Preoperative paperwork was provided and any assistance I needed was provided. In one case, I needed a final blood draw which was done a week in advance but apparently not submitted to Dr. Beamer. His staff contacted me to remind me of the requirement, and when informed of the time crunch, the staff set an appointment at Marshall Hospital in order to prevent postponement. Professionalism , positivity, honestly addressing concerns, and level of care experienced there inspired increasing confidence leading to completion of surgery Dec 31, 2018.
Every member of Marshall Staff, from the surgeon, anesthesiologist, surgical staff, RN’s and MA’s, physical therapists, housekeeping, and cafeteria demonstrated courteous and respectful care, an experience that was confirmed by speaking with my post operative roommate who had been there 8 days. While this may not be consistent across all patients experiencing this surgery, my pain level was minimum, even when they took me out to try a walk.
Four months prior, I was my mother’s surgical buddy for the same procedure in a different hospital, and while satisfactory, the level of care was not the same. She has since joked with me that she was jealous! After care has been excellent as well, with RN’s checking and caring for the wound twice weekly, and physical therapy once per week.
My wife and greatest treasure will require orthroscopic knee surgery, and I am so grateful to know Dr. Beamer, his staff, Marshall Hospital, and their staff will be there for her. Any reservations and concerns I had for her treatment and recovery have been dissipated by the unbelievable care I have experienced from start to near completion of my process. Although I am aware patient experiences are subjective, I commend the professionalism, respectful, compassionate, and caring treatment received at their hands, and highly recommend their services.
- James D
/ Placerville, CA