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Frequently Asked Questions

Marshall Outpatient Rehabilitation

The following are answers to questions we frequently receive from first time outpatient rehabilitations patients at Marshall.

How long will appointments be?
Your initial evaluation will take about an hour; follow up appointments are between 30-45 minutes depending on your condition.

What should I bring to my first appointment?
Bring your physician referral, current medication list, insurance card, and photo identification, along with any co-payment required. If you are not already dressed appropriately (see below), bring a change of clothing for your appointment.

What should I wear?
Wear loose, comfortable clothing suitable to the area being treated. For example, if you're being seen for your knee or ankle, wear shorts or pants you can easily roll up. If you're being seen for your hip or lower back, wear clothing that can be rolled down at the waist. For shoulders, upper back or neck, wear a button up shirt that can be flipped around.

Will my insurance cover this?
As a courtesy we will verify all medical benefits prior to your appointment.

What if I cannot afford my copays or treatment at this time?
Marshall has several programs in place to help, including the Marshall Discount Plan. The billing department can also set up a monthly payment plan for you. Our therapists will work with you to design a treatment plan that will address your health needs and your economic situation.

Do I need a referral to use your services?
Yes, you need a referral from your physician to initiate therapy. Referrals from nurse practitioners are also acceptable. We cannot accept referrals from chiropractors.

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  • “A huge thank you to all the staff – nurses, doctors and attendants – who took care of our dad while he was in the hospital for a week. Everyone we came in contact with was helpful, professional and ...”
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    “Our family is so appreciative of all the care and compassion we received during my breast cancer lumpectomy process. You all make healing so much easier and faster. Our family thanks you all.”
    - N.R.
  • These folks make the process of going through cancer and all the meds quite easy.
    “These folks make the process of going through cancer and all the meds quite easy. For me it was easy, and I could walk out and drive home after the treatments, I am thinking I'm lucky.”
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    “I love the staff here. They always follow through with what they say they will do. I've never had to remind them. They are amazing. The whole staff is so nice and they truly want to help.”
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  • “I had an MRI and I was very nervous. The radiologist was terrific! Kind, patient and got me through it, all calm and collected. Thank you!”
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