Marshall Medical Center has released its Community Benefit Report for Fiscal
Year 2019 and Plan for Fiscal Year 2020 - 2022, explaining how Marshall
has addressed and plans to address the significant health needs of the
county. This document will help guide the hospital’s community health
improvement program and community benefit activities, as well as its collaborative
efforts with organizations that share a mission to improve health. To
access the full document, visit
In FY2019, Marshall engaged in activities and programs that addressed the
priority health needs previously identified in the 2016 – 2019 Implementation
Strategy and Community Benefit Plan. These include:
Access to Behavioral Health Services
- Marshall successfully recruited a second psychiatrist this year.
- Marshall CARES (Clinicall Assisted Recovery & Education Services) was
created to support treatment for persons with substance dependency.
- Marshall staff participated with the El Dorado County Sheriff’s Department,
ACCEL, El Dorado County Opioid Coalition, El Dorado Community Health,
and El Dorado County Substance Use Disorder Services to provide medical
and education services with the Homeless Outreach Team in Placerville.
Disease Prevention, Management and Treatment
- In 2019, 2,137 persons were reached through the Community Care Network,
which is focused on improving the effectiveness and quality of care for
high-risk patients. Rates of hospital admissions and readmissions for
persons enrolled in CCN showed significant reductions in hospital utilization.
- The Congestive Heart Active Telephone Treatment (CHATT) program helps people
manage congestive heart failure. This service includes frequent telephone
calls from a registered nurse, who specializes in cardiovascular care.
In 2019, CHATT served 361 patients.
- The Cancer Resource Center supported 350 persons with cancer in 2019 through
patient navigation, education, support groups, social services and emotional
support. The Cancer Resource Center provided 33 no-cost mammograms and
offered transportation assistance to persons with cancer by providing
with 282 rides.
Access to High Quality Health Care and Services
- In 2019, Marshall hired two pediatric and four family medicine providers
to replace providers who have left and augment existing services.
- Marshall implemented a standard process to ensure that patients discharged
from the hospital have an appointment with a primary care provider for
Community Health Improvement Services
- Continuous substance use and misuse education classes were provided throughout
- Marshall provided free or low-cost educational classes to the community,
including childbirth classes, an 8-week Fall Prevention Class, and more.
- Marshall’s Cancer Resource Center provided 282 transportation rides
for persons with cancer. In addition, the hospital provided transportation
assistance for over 300 persons.
“Financially, Marshall’s total quantifiable community benefit
for fiscal year 2019 is more than $66 million,” says Siri Nelson,
CEO. “We now turn our attention to the Community Benefit Plan for
the next three years to continue doing good work and improving the health
of El Dorado County residents.”
The Community Benefit Plan for FY2020 – FY2022 addresses three significant
To expand access to services that will impact behavioral health and substance
use within El Dorado County, Marshall will strengthen partnerships with
external entities, optimize use of its behavioral health specialists and
designate a representative to participate in El Dorado County’s
Community Health Improvement Plan team(s) to address mental health issues
in the county.
To address chronic disease prevention, management and treatment, Marshall
will advance its support for population health management to optimize
the health and wellbeing of the community, expand preventive care and
care management programs and actively draw persons into those programs,
and improve coordination of services delivered.
To help support the health and welfare of the community, Marshall will
partner with community leaders and organizations to secure resources and
commitment to drive positive change for those with higher health needs,
target outreach efforts toward high-need communities and populations to
improve access to care, and establish a culture of prevention in El Dorado County.
Marshall Medical Center is an independent, nonprofit community healthcare
provider located in the heart of the Sierra Foothills. Marshall Medical
Center includes Marshall Hospital, a fully accredited acute care facility
with 125 beds in Placerville; several outpatient facilities in Cameron
Park, El Dorado Hills and Georgetown; and many community health and education
programs. Marshall has over 200 licensed practitioners and over 1,600
employees providing quality healthcare services to over 180,000 residents
of El Dorado County.