Open Accessibility Menu


  • Category: Press Release
  • Posted On:
  • Written By: Brittany Garcia

Marshall is now offering virtual visits with doctors through both telephone and video chat, making it easier for people to access care during the pandemic.

A video visit allows patients to meet with their primary or specialty care provider through a secure, privacy-compliant video chat, from the convenience and security of their own home. Video visits require a device with a camera, speakers and microphone and a strong internet connection.

“Video Visits throughout Marshall allow us to utilize technology and our secure Epic Electronic Health Records to take care of our patients wherever they are, by prioritizing our patient first philosophy and allowing access and continued care in a convenient way for our community,” says Courtney LaCaze-Adams, MD, Chief Medical Information Officer. “We look forward to expansion and continued use of MyChart Video visits as we move forward and navigate through this COVID-19 crisis and beyond.”

During both a telephone and video visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options and assess whether further care is needed. Virtual visits can be suitable as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits where a close physical examination is not needed.

Telephone visits are available at all Marshall clinics. Video visits are available at most Marshall offices and access is rapidly being expanded. Call your provider to see if virtual visits are available in their clinic and appropriate for your condition.

Virtual visits are covered by most insurances including Medicare and Medicaid during the COVID-19 crisis. A co-pay may still apply based on the patient’s plan. Virtual visits are not meant for emergency needs. Call 911 for life threatening situations. For more information about telephone or virtual visits, visit

Marshall is an independent, nonprofit community healthcare provider located in the heart of the Sierra Foothills. Marshall includes Marshall Hospital, a fully accredited acute care facility with 125 beds in Placerville; several outpatient facilities in Cameron Park, El Dorado Hills and Georgetown; and many community health and education programs. Marshall has over 200 licensed practitioners and over 1,600 employees providing quality healthcare services to over 180,000 residents of El Dorado County.