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Virtual Visits

Chat with your care team - anytime, anywhere

Marshall is now offering virtual visits with doctors through both telephone and video chat, making it easier for people to access care during the pandemic.

A video visit allows patients to meet with their primary or specialty care provider through a secure, privacy-compliant video chat, from the convenience and security of their own home. Video visits require a device with a camera, speakers and microphone, and a strong internet connection.

During both a telephone and video visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options, and assess whether further care is needed. Virtual visits can be suitable as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results, and other types of visits where a close physical examination is not needed.

Telephone visits are available at all Marshall clinics. Video visits are available at most Marshall offices and access is rapidly being expanded. Call your provider to see if virtual visits are available in their clinic and appropriate for your condition.

What is a video visit?

A video visit allows you to meet with your primary or specialty care provider through a secure, privacy-compliant video visit, all without leaving your home. During a video visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options, and assess whether further care is needed. Video visits can be suitable as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results, and other types of visits where a close physical examination is not needed.

Video visits are available at the following Marshall offices. Call your provider to see if video visits are appropriate for your condition.

Before your scheduled Virtual visit, your provider's office will call you to let you know the process and instructions for the visit.

Are you recording my visit?

No. Visit recordings prohibited.

Can my health care provider prescribe medications during my virtual visit?

Yes, your provider may prescribe medications, if deemed appropriate for your care.

Are virtual visits covered by insurance?

Video and telephone visits are covered by most insurances including Medicare and Medicaid during the COVID-19 crisis. A co-pay may still apply based upon the coverage plan.

See What Patients Are Saying About Marshall

  • 3 Surgeries
    “Thank you Team Kurnick!”
  • Surgery
    “So impressed”
  • “A huge thank you to all the staff – nurses, doctors and attendants – who took care of our dad while he was in the hospital for a week. Everyone we came in contact with was helpful, professional and friendly. Dad is home now after excellent care and we are all so very thankful for the staff at Marshall Hospital. THANK YOU!”
  • Our family is so appreciative
    “Our family is so appreciative of all the care and compassion we received during my breast cancer lumpectomy process. You all make healing so much easier and faster. Our family thanks you all.”
    - N.R.
  • These folks make the process of going through cancer and all the meds quite easy.
    “These folks make the process of going through cancer and all the meds quite easy. For me it was easy, and I could walk out and drive home after the treatments, I am thinking I'm lucky.”
    - C.M.
  • I would recommend it for anyone who wants great medical care.
    “Marshall is a really good medical center containing all necessary departments needed. The medical care given by my PCP is really top in class. In fact, all of the people I have come into contact with were very helpful. I would recommend it for anyone who wants great medical care.”
    - KB
  • The whole staff is so nice and they truly want to help.
    “I love the staff here. They always follow through with what they say they will do. I've never had to remind them. They are amazing. The whole staff is so nice and they truly want to help.”
    - AF
  • I would like to thank the ER team for my amazing care I received.
    “I would like to thank the ER team for my amazing care I received. I was treated with respect and caring throughout. The Dr. was very thorough with her work up. I finally got an accurate diagnosis for my symptoms and my pain. The nurses were attentive to my needs. Thank you for everything! You are really great at your job! Thank you for making sure ...”
    - K
  • “Marshall is filled with great doctors, and caring staff and nurses. It feels like family here.”
    - JH
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