- Patients & Visitors
- Patient Information
- Patient Relations

Patient Advocate for Your Concerns
Marshall encourages patients and families to report any care and safety concerns to their healthcare team. The team will work together to resolve your concerns.
We have created a tiered process to resolve any patient satisfaction issues:
- Any employee receiving a concern or complaint will provide the first response.
-
The employee will take additional action, as necessary, to resolve your
concerns. They will help with the following:
- Accessing information
- Addressing concerns
- Improving communication
- Resolving difficulties
If your concerns have not been addressed adequately, have your nurse contact Patient Relations at ext. 5428 or 530-344-5428.
Your Patient Advocate will:
- Serve as a point person for patients and family members to discuss concerns and ask questions.
- Gather additional information to resolve your concerns.
- Review complaints, concerns, inquiries and needs on your behalf.
- Act as a liaison between you and hospital personnel to answer non-medical questions and concerns.
- Arrange a meeting, if necessary, with relevant members of the healthcare team to address your concerns.
If you still have unresolved concerns after your discharge, we encourage you to put your grievance in writing and send it to:
Marshall
1100 Marshall Way
Placerville, CA 95667
Attn: Patient Advocates
Your Patient Advocate will:
- Send you an acknowledgement letter within seven business days after receiving your letter.
- Investigate your grievance and send you a written response.
Related Blogs
-
For Your Health, Fall 2023
- Marshall In The News
Download the PDF here
Read More -
Marshall Named Top Hospital in Patient Safety and Quality Care
- Marshall In The News
- Press Release
Digital platform Money, in partnership with national watchdog organization The Leapfrog Group, has named Marshall one of 148 top hospitals in the ...
Read More -
For Your Health, Spring 2025
- Newsletter
Read More -
For Your Health Spring 2022
- Newsletter
Click here to read the latest issue of For Your Health.
Read More -
For Your Health, Spring 2023
- Marshall In The News
- Press Release
Read the latest issue of For Your Health, Marshall's consumer newsletter, to learn more about the health benefits of walking, preventing the common ...
Read More -
For Your Health, Fall 2024
- Marshall In The News
Marshall For Your Health – Fall 2024
Read More -
Marshall Affiliates with UC Davis Health for World-Class Cancer Care
- Marshall In The News
- Press Release
Marshall and UC Davis Health have announced an affiliation for cancer services that allows Marshall patients access to the renowned UC Davis ...
Read More -
Why Do I Still Have to Wear a Mask in a Hospital?
- Ask the Expert
Just about everywhere you go these days, indoor mask mandates for public spaces have been dropped. In communities like El Dorado County with low rates ...
Read More -
Self-Schedule on MyChart
- Press Release
Your convenience is our priority. Log in to your MyChart account and schedule or cancel many types of appointments with ease, with the family and ...
Read More -
Marshall Nursing Forum Uncovers Path to Healing From Healthcare
- Newsletter
- Press Release
PLACERVILLE, CA (SEPTEMBER 30, 2024) - Marshall, El Dorado County’s largest healthcare provider, recently convened its inaugural Nursing Forum, ...
Read More
