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Virtual Visits

Chat with your care team - anytime, anywhere

Marshall is now offering virtual visits with doctors through both telephone and video chat, making it easier for people to access care during the pandemic.

A video visit allows patients to meet with their primary or specialty care provider through a secure, privacy-compliant video chat, from the convenience and security of their own home. Video visits require a device with a camera, speakers and microphone, and a strong internet connection.

During both a telephone and video visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options, and assess whether further care is needed. Virtual visits can be suitable as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results, and other types of visits where a close physical examination is not needed.

Telephone visits are available at all Marshall clinics. Video visits are available at most Marshall offices and access is rapidly being expanded. Call your provider to see if virtual visits are available in their clinic and appropriate for your condition.

What is a video visit?

A video visit allows you to meet with your primary or specialty care provider through a secure, privacy-compliant video visit, all without leaving your home. During a video visit, providers can conduct a routine appointment, prescribe medications, coordinate additional treatment options, and assess whether further care is needed. Video visits can be suitable as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results, and other types of visits where a close physical examination is not needed.

Video visits are available at the following Marshall offices. Call your provider to see if video visits are appropriate for your condition.

Before your scheduled Virtual visit, your provider's office will call you to let you know the process and instructions for the visit.

Are you recording my visit?

No. Visit recordings prohibited.

Can my health care provider prescribe medications during my virtual visit?

Yes, your provider may prescribe medications, if deemed appropriate for your care.

Are virtual visits covered by insurance?

Video and telephone visits are covered by most insurances including Medicare and Medicaid during the COVID-19 crisis. A co-pay may still apply based upon the coverage plan.

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